Here at Spring, we want to make sure you love your order and if for any reason you’re not fully satisfied, we’re here to make things right. As long as you contact us within 30 days of receiving your order, we’ll provide a solution.
All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as two hours for Rush shipping, just 12 hours for standard shipping, or once the listing ends (whichever comes first).
*Face mask / Neck Gaiter orders: These items are final sale items and cannot be returned for safety reasons. If your face mask or gaiter is defective in any way, please reach out and we’ll be happy to help.
Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any concerns you have.
For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.
At Spring, we understand that gift-giving can be a complex art. If you’ve ordered or received a Spring product as a gift and it needs to be returned, our standard policies will apply.
- PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.
- Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.
- Prepaid Card: Refunds cannot be processed to prepaid cards.